After Sales Support

“Excellent experience with Rocky and especially Suchitra mam, who is very helpful and supportive. Highly recommend.”

“I would like to express my sincere appreciation for the outstanding service provided by Mr. Moncy George and his team. We recently experienced issues with both of our air conditioning units. As you know, the summer months in Dubai, especially July and August, are extremely challenging without air conditioning. With our 10-year-old son at home during the school holidays, it was a particularly stressful situation. Mr. Moncy handled the matter with exceptional professionalism and urgency. One of the AC units was repaired on the very same day, allowing us to have immediate cooling. Unfortunately, the second unit could not be repaired. However, Mr. Moncy promptly arranged for an engineer to assess the unit, obtained the necessary approvals for a replacement without delay, and ensured that the new AC was installed the very next day. His responsiveness, professionalism, and commitment to resolving the issue quickly were truly commendable. It is rare to experience such efficient customer service, and we genuinely appreciate the efforts of Mr. Moncy and his entire team. Service like this is one of the key reasons we have continued to renew our tenancy year after year. This is now our 14th year with Rocky Real Estate, and experiences like this reinforce our confidence in your organization. Please extend my heartfelt thanks to Mr. Moncy and the rest of the team for their excellent support. I also hope this message is shared with the management team so that they are aware of the exceptional service being provided. Best wishes, Mahesh A. Naik Regional Manager – GEA Middle East”

“Thanks to Himanshi for making my contract renewal so quick and easy! Really appreciate her great help.”

“I had a very positive experience working with Mr. Nadeem Riaz. He was professional, patient, and responsive throughout the entire process. He made sure all required documents were arranged, answered my questions promptly, and supported me until the deal was completed. I appreciate his dedication and would recommend him to anyone looking for a reliable real estate agent.”

“It was a great experience working with Rocky while I was a tenant in one of their managed buildings. The team was always professional, responsive, and very helpful whenever I needed assistance. A special thanks to Deepa for her exceptional support and kindness throughout my tenancy. She was always approachable and willing to help, which made the entire experience smooth and pleasant.”

“Deepa Kaka and Nina Najkani i can only say a big thank you to you for your exemplary professionalism and un-measured high quality support to me for the last four years i have been your client at Emirates tower 7-506. Keep up the good work and look forward to being your client now and in the future. I have had a chance to refer a few of my network friends to you and never fell short at any point in time. Your excellence is always guaranteed. Ahsante sana. ( Thank you).”

“Renewed our tenancy for less than a year with the help of Himanshi at RRE; she replied to my questions promptly and clearly and was v accommodating. She clarified the payments required and was very professional. Thank you for your help Himanshi”

“Special thanks to Ms. Megha for her outstanding support, clear explanations, and professionalism throughout the entire process. She was very helpful, friendly, and attentive to every detail. We rented an apartment in Ananas Building in Al Warqa, and the service was excellent from start to finish. The whole experience was smooth, professional, and comfortable.”

“I have been dealing with Ms. Deepa Kaka especially on contract renewal process and she consistently demonstrates a professional, excellent customer service standards. I believe she is undoubtably an asset to the organization.”

“Amazing Service by the renewals team member Ms Megha. She is always very supportive.”

“Manali is thorough with the process and guided on every step. She kept me updated on the progress till the transfer was done. She was personally involved in the whole process. Had a great journey in the property transfer and purchase.”

“Himanshi was very kind and assisted me in the best possible way. Thanks to her wish the best”